Tech tips: Heartbreaking Robinhood story 

Inyova’s short monthly newsletter about security recommendations, news, and interesting facts.

This is an internal newsletter sent to the Inyova team each month. We hope you enjoy it as much as we do!

Today’s topic: Heartbreaking Robinhood story 

What happened?

In November 2021, Robinhood, an online financial services company, reported a data breach affecting 5 million customers’ email addresses, another 2 million customers’ full names, and a detailed data breach of a small customer group.

They have been breached by a social engineering attack.

What the hack is a social engineering attack? 

A social engineering attack is an attack where the attacker claims they are someone else, in order to get any information that could be used for their advantage. 

In the Robinhood case, the attacker lied to a customer service representative and managed to get access to Robinhood’s internal tool. There the attacker could not only see emails and names but also balances, buying power, IP addresses, support communications, phone numbers, 2FA activation, and more.

Why should I care?

The Robinhood incident was a human error that often happens when employees lack deeper security knowledge about possible dangers and traps out there. It’s very hard to fix such a problem, as you need to tutor people on how to not become a victim. 

At Inyova, we need to constantly be aware of these threats and share any social engineering attacks we encounter with the rest of the team.

What should I do? 

Firstly, do not share any access if you are not entitled to do so. Do not share access with employees you do not know or those who should already have access. You can protect yourself by delegating this responsibility to your team’s lead.

Secondly, restrict yourself from sharing direct links to internal tools, and watch out not to share internal tools on any video screen sharing or any screenshots.

If you are under a social engineering attack, share this information with the whole team.


That’s it! Keep your mechanics safe and thanks for reading.



Disclaimer: The past performance of financial markets and instruments is never an indicator of future performance. The statements or information contained in this document do not constitute a recommendation, offer, invitation to buy or sell securities or financial instruments. Inyova AG accepts no liability whatsoever for the reliability and completeness of the information contained in this article. Liability claims against Inyova AG are published in this document are excluded. In addition, the statements contained in this document reflect an estimate at the time of publication and are subject to change. References and links to websites of third parties are outside the area of responsibility of Inyova AG. Any responsibility for such websites is disclaimed.
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